Question 1

Which payment methods do you accept?

Accepted Answer

All major credit cards are accepted: Visa, Mastercard and American Express (although we'd love it if you used a Visa or Mastercard if you can).

Question 2

How do I change or cancel my order?

Accepted Answer

To change or cancel an order that has been placed, please contact CONVERT Pickleball immediately at info@convertpickleball.co.uk.

A member of our team will then get back to you as soon as possible – within 48 hours.

Please note, if your order has already left our warehouse and you want to change or cancel your order then additional fees may apply.

Question 3

Where does my order ship from?

Accepted Answer

We ship all of our paddles and accessories from our headquarters in Bournemouth, UK.

Question 4

Can my order be delivered to an international address?

Accepted Answer

If you want us to send an order to an international address (outside of the UK) please email info@convertpickleball.co.uk. (info@convertpickleball.co.uk.)

Shipping fees will be calculated depending on the destination & size of order.

Question 5

Can I track my order?

Accepted Answer

Yes, all orders are shipped with tracking and your dispatch email will include all tracking information.

Question 6

Can I return an item?

Accepted Answer

If you are not completely happy with your product we have a 14-day return policy from the date your order is received. Please get in touch with us to process your return.

Return shipping costs are the customers responsibility. We recommend to send your parcel via a tracked service. CONVERT Pickleball is not liable for any missing products.

See our refund and exchange policies > (https://www.convertpickleball.co.uk/returns-policy)

Question 7

How long does delivery take?

Accepted Answer

We aim to ship all orders within 48 hours of receipt and sent via a 48 hour tracked courier service. Please allow up to 5-7 days to receive your order during busy periods.

Question 8

What should I do if I have faulty goods?

Accepted Answer

If any of your CONVERT products are faulty, let us know as soon as possible.

See our refund & warranty policy > (https://www.convertpickleball.co.uk/returns-policy)

Question 9

I can’t find what I'm looking for, can you help?

Accepted Answer

Our team are always on hand and happy to help. Drop us an email to info@convertpickleball.co.uk and we'll do our best to help with any enquiries about our pickleball products or events.

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